Please read the following terms and conditions carefully before booking a session with us:
1. Booking and Payment Policy
To ensure a smooth and enjoyable experience, all bookings for HEATWAVES sessions must be made in advance. You can reserve your spot via the "Book Now" button on our Instagram page or, if walk-in options are still available, directly on the spot before entering the sauna. Please note that bookings are subject to availability, and we recommend booking in advance to secure your preferred time slot. We accept various payment methods for your convenience, including:
- Cash
- Card (credit or debit)
- Contactless payments
2.Cancellation and Rescheduling Policy
Cancellation Policy:
If you need to cancel your session, please use our online booking system on our homepage or contact us via mail at least 24 hours before the scheduled start time to avoid any charges. Cancellations made with at least 24 hours' notice will not incur any fees, and you will receive a full refund of your payment.
Rescheduling Policy:
To reschedule your session, please use our online booking system on our homepage or contact us via mail at least 24 hours before the scheduled start time.
Late Cancellations:
Cancellations made within 24 hours of the scheduled start time may result in forfeiture of payment. Late cancellations prevent us from offering the session to other guests who may be interested, and they impact our scheduling.
3. Arrival and Session Conduct:
Please arrive at the designated location for your session at least 5 minutes before the scheduled start time. Late arrivals may result in a shortened session duration to accommodate other bookings.
4.Health and Safety Policy:
When using our sauna, please adhere to the following safety measures:
o Be aware of hot surfaces inside the sauna, especially heaters and walls.
o Avoid direct contact with any sauna surfaces to prevent burns.
o Use caution when entering or exiting the sauna.
o Supervise children and vulnerable individuals to prevent accidents.
5.Prohibited Items and Activities:
For the safety and comfort of all participants, the following items and activities are strictly prohibited inside HEATWAVES facilities:
o Jewelry
o Alcohol
o Smoking
o Drugs
o Food
o Metal objects
o Electronic Devices
o Sharp items
o Breakables
o Fire accelerants (propane, butane, gasoline, diesel, or any other flammable substances)
6.Consultation and Precautions:
o Consult a healthcare professional before participating if you have underlying health concerns.
o Sauna sessions should not exceed 60 minutes at a time; take breaks as needed.
o Discontinue sauna use if you feel light-headed, dizzy, or heat-exhausted.
o Stay hydrated by drinking water before, during, and after the sauna session.
o Avoid eating at least one to two hours before the sauna session to prevent discomfort.
o Participants with open wounds are not permitted to use the sauna.
o Guests using medications should consult a physician or pharmacist before sauna use.
o Pregnant women should consult a physician due to potential risks associated with excessive body temperatures during pregnancy.
o Do not use lotions, makeup, or chemicals before the sauna session
7. Intellectual Property:
All content, including but not limited to logos, images, and materials associated with HEATWAVES, is protected by copyright and intellectual property laws. Any unauthorized use or reproduction is prohibited.
8. Rental Agreement for Daily Rental:
The Renter accepts full responsibility for the care of the equipment they are renting and is responsible for any damage, beyond regular wear and tear, caused by its use.
The Renter agrees to pay for any damage to the equipment and to replace the equipment at full retail value if it is lost or stolen. Both the Renter and Rentee/releasee have inspected the equipment to ensure it is in good condition on the date of this agreement.
The Renter understands a $150 cleaning fee charged at the discretion of the Rentee/Releasee if the sauna is left in an excessive state of uncleanliness.
9. Liability Waiver:
By booking a session with HEATWAVES for sauna and ice bath therapy, you acknowledge and accept the associated risks, which include burns, dehydration, allergic reactions, accidents, or worsening of existing health conditions.
HEATWAVES and its affiliates, employees, and representatives are not responsible or liable for any losses, damages, injuries, accidents, or health issues that may occur during or as a result of participating in these sessions.
When booking a service with HEATWAVES, you agree to waive any claims against HEATWAVES and its affiliates, employees, and representatives. You also assume full responsibility for your participation in these sessions, acknowledging the risks and agreeing to proceed at your own risk.
If you have any questions or concerns about these terms and conditions, please feel free to contact us before booking your session.
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